About us
A local coordination service, built for people outside Zambia
Zambia Travel Partner is a private coordination service based at Liberty Mall, Long Acres, Lusaka. We help foreign business owners, investors and visitors get things done on the ground, explain the steps in plain language, coordinate the paperwork and arrange the practical support around it.
Distance is not a barrier: we can coordinate the local steps while you are abroad.
- Plain-English explanations
- Local coordination and follow-up
- Clear limits and honest costs
Who we are
One local contact for a complicated system
Zambia's administrative system can be difficult to navigate from another country. Offices have different roles, requirements change and a simple task can turn into several phone calls.
Our work covers travel and visitor support in Lusaka, as well as business setup, registrations, compliance, local coordination and relocation. The travel service is still at the heart of what we do.
We coordinate the process, prepare information and follow up, and we tell you when a step needs a licensed professional or a government office.
How we work
We coordinate. We do not pretend to be the authority.
Government offices make registration and permit decisions. Licensed professionals provide legal, tax, audit and regulated immigration advice. We coordinate the process, prepare information and follow up.
Where we can do a task directly, we do. Where we cannot, we say so, explain who can and, where possible, make a referral.
We keep our scope and costs in writing, and we tell you when something is taking longer than expected.
- We explain unfamiliar terms the first time we use them
- We tell you what we need from you and why
- We distinguish official fees from our service fee
- We do not promise an outcome we cannot control
Languages
A website in seven languages
This website is available in English, French, German, Portuguese, Simplified Chinese, Spanish and Italian. The service itself is provided in English, with other languages arranged through local partners where available.
If you are more comfortable in another language, tell us. We will confirm what can be arranged before you commit.
Clear limits
What we do not claim to be
- We are not PACRA, ZRA, NAPSA, NHIMA, the Department of Immigration or any other government agency.
- We are not a law firm, an accounting firm or a licensed immigration consultancy.
- We do not guarantee registration, licence, tax or immigration outcomes.
- We do not provide registered office, nominee director or formal resident representative services.
- We do not sell safari packages or operate tours.
If your situation needs a regulated professional, we will tell you and refer you. The decision about who to engage is yours.
Questions
About us
Where are you based?
We are based at Liberty Mall, Long Acres, Lusaka, Zambia. We can arrange support in other parts of Zambia through local providers we work with, but travel and availability need to be confirmed first.
Are you part of the government?
No. We are a private coordination service. We are not PACRA, ZRA, NAPSA, NHIMA, the Department of Immigration or any other government agency, and we cannot make official decisions.
Do you speak other languages?
The website is available in seven languages. The service is provided in English, with other languages arranged through local partners where available. Tell us what you need and we will confirm.
How do I make a complaint?
Tell us directly by WhatsApp or email. We will listen, explain what happened and tell you what we can do to put it right. If the issue concerns a government decision, we will explain the authority's own complaint or review process.
Contact
Tell us what you need
WhatsApp is usually the fastest way to reach us. Email works too, and it is better if you want to send documents or a detailed schedule.
- +260 96 629 3079
- Address
- Liberty Mall, Long Acres
Lusaka, Zambia
Messages are answered during Zambian working hours (CAT, UTC+2), Monday to Saturday. If you write outside those hours, you will get a reply on the next working day.
Helpful things to include
- What you want to do, in your own words
- Whether you are already in Zambia or still overseas
- Your type of business or the service you need
- Any deadline you are working towards
You do not need to have it all worked out. A rough outline is enough to start, and we will ask about anything we still need.