How it works
A clear process, from your first message to the next step
You do not need to know the Zambian system before you contact us. Tell us what you are trying to do. We will explain what applies, what we can handle and what it costs.
A rough outline is enough to start. We will ask for the details we need.
- No forms and no account
- One local point of contact
- Costs confirmed in writing
The steps
What happens after you contact us
You tell us what you need
Send a WhatsApp message or an email. Explain the situation in your own words, with any dates or deadlines you have.
We ask a few questions
We may ask about your business, your documents, who is involved and what outcome you want. This helps us avoid guessing.
We explain what applies
We tell you which steps are likely to be needed, which authority is involved and what we can coordinate.
We confirm the cost and scope
You receive a clear scope, the service fee and any known official or third-party costs in writing.
We do the work and update you
We coordinate the local steps, follow up and tell you what has been done and what is still pending.
What helps
What to include in your first message
- What you want to achieve, in plain language
- Whether you are in Zambia or overseas
- The type of business or the travel service you need
- Any deadline, appointment or arrival date
- The documents you already have, if relevant
Do not send original documents or sensitive personal information in a first message. We will tell you what is needed and how to share it safely.
Fees
How fees work
There are usually two kinds of cost: official fees paid to a government office or local authority, and our service fee for the work we do.
We distinguish between them in writing. We confirm our fee before work starts and tell you about any third-party commission or referral fee.
Where a third party sets the price, such as a translator, notary, printer or transport provider, we tell you what they charge and whether we add a coordination fee.
We do not publish unverified government fees. The authority or the official portal confirms the current amount.
Honest limits
What we do not do
- We are not a government agency and we cannot approve a registration, licence, visa or permit.
- We are not a law firm or an accounting firm and we do not provide legal, tax or audit advice.
- We are not a licensed immigration consultancy. Where regulated advice is needed, we refer you to a qualified professional.
- We are not a tour operator, travel agency or booking platform.
- We do not guarantee outcomes, processing times or approvals.
Questions
Working with us
Do I need to complete a form?
No. We use WhatsApp and email. Send a message with your situation and we will ask for anything else we need.
Can you work with me if I am outside Zambia?
Yes. We can work with you whether you are outside Zambia or already here. We can communicate by WhatsApp, email or a scheduled call, and coordinate the local steps on your behalf.
How quickly will you reply?
Messages are answered during Zambian working hours (CAT, UTC+2), Monday to Saturday. If you write outside those hours, you will normally get a reply on the next working day.
Can you guarantee a deadline?
We can confirm our own work and the steps we control. Government processing times and third-party availability are outside our control, so we give honest estimates rather than guarantees.
Contact
Tell us what you need
WhatsApp is usually the fastest way to reach us. Email works too, and it is better if you want to send documents or a detailed schedule.
- +260 96 629 3079
- Address
- Liberty Mall, Long Acres
Lusaka, Zambia
Messages are answered during Zambian working hours (CAT, UTC+2), Monday to Saturday. If you write outside those hours, you will get a reply on the next working day.
Helpful things to include
- What you want to do, in your own words
- Whether you are already in Zambia or still overseas
- Your type of business or the service you need
- Any deadline you are working towards
You do not need to have it all worked out. A rough outline is enough to start, and we will ask about anything we still need.