Contact
Tell us what you need
WhatsApp is usually the fastest way to reach us. Email works too, and it is better if you want to send documents or a detailed schedule.
You do not need a detailed brief. A rough outline is enough to start.
- WhatsApp and email
- No forms and no account
- Replies during Zambian working hours
Before you message
What to include
A few details help us give you a useful answer the first time.
- What you want to do, in your own words
- Whether you are already in Zambia or still overseas
- Your type of business or the travel service you need
- Any deadline, appointment or arrival date
- The best way and time to reach you
Please do not send original documents or sensitive personal information in a first message. We will tell you what is needed and how to share it safely.
Response times
When you will hear from us
Messages are answered during Zambian working hours (CAT, UTC+2), Monday to Saturday. If you write outside those hours, you will normally get a reply on the next working day.
Urgent travel requests, late-night airport pickups and time-sensitive applications should be sent as early as possible. We will tell you honestly whether we can meet the deadline.
When we reply, we will explain what we can do, what information we need and what it costs before any work starts.
Languages
Language support
The website is available in English, French, German, Portuguese, Simplified Chinese, Spanish and Italian. The service is provided in English.
If you need another language, tell us. We can arrange interpretation or translation through local partners where available, and we will confirm the cost before you commit.
Where we work
Lusaka and beyond
Our base is Liberty Mall, Long Acres, Lusaka. We arrange airport transfers and local support in Lusaka, and coordinate transport and other services in other parts of Zambia through providers we work with.
Please arrange meetings in advance so we can confirm who you need to see and where to meet.
Questions
Contact questions
Is WhatsApp the best way to reach you?
Usually, yes. It is the fastest channel for a first enquiry. Email is better for documents, schedules or anything you need to keep a written record of.
Do you have a contact form?
No. We use WhatsApp and email so your message reaches a person directly and nothing gets lost in a form. There is no account to create.
Can we have a call?
Yes. Send a message with a few times that suit you and the topic, and we will confirm a call during working hours.
Do you charge for the first conversation?
The first conversation is normally free. If answering properly requires research or a review of documents, we will tell you before any chargeable work starts.
Contact
Tell us what you need
WhatsApp is usually the fastest way to reach us. Email works too, and it is better if you want to send documents or a detailed schedule.
- +260 96 629 3079
- Address
- Liberty Mall, Long Acres
Lusaka, Zambia
Messages are answered during Zambian working hours (CAT, UTC+2), Monday to Saturday. If you write outside those hours, you will get a reply on the next working day.
Helpful things to include
- What you want to do, in your own words
- Whether you are already in Zambia or still overseas
- Your type of business or the service you need
- Any deadline you are working towards
You do not need to have it all worked out. A rough outline is enough to start, and we will ask about anything we still need.