Privacy, terms and disclaimer

When you contact us, we receive the information you choose to share: your name, contact details, the nature of your enquiry and any documents or details you send. The data controller for this website is Zambia Travel Partner, based at Liberty Mall, Long Acres, Lusaka.

We use that information to answer your enquiry, provide the service you ask for, coordinate with providers or authorities, keep records of the work and meet our legal obligations.

We do not sell your personal information. We share it only with people who need it to deliver the service or as required by law, such as a government office, a licensed professional, a translator, a transport provider or an accommodation provider.

We keep information only for as long as we need it for the purpose it was provided, or as required by law. You can ask us what we hold about you and request a correction or deletion where the law allows.

This website uses Google Analytics on production hostnames only. The analytics tag records page views and clicks on WhatsApp or email links. It does not record the content of your messages. See the cookies section below.

The site uses Google Analytics 4 to understand which pages are useful and how visitors find us. The tag sets cookies and sends page-view and contact-click events. It does not send the text of your WhatsApp or email messages.

The analytics tag is restricted to the production domain. If you prefer not to be measured, you can block cookies in your browser or use a browser extension. Blocking analytics does not affect your ability to contact us.

We load Google Analytics only after you accept analytics cookies. You can change your choice at any time using “Cookie settings” in the footer. If you decline, the analytics tag is not loaded and no analytics cookies are set.

We also use Cloudflare Web Analytics, a privacy-focused measurement service that does not use cookies. It helps us understand basic page performance without tracking individuals.

We provide coordination, assistance and practical support. We are not a government agency, law firm, accounting firm, licensed immigration consultancy, tour operator or booking platform.

We confirm the scope and our service fee in writing before chargeable work starts. Official fees, third-party charges and costs paid to authorities or providers are separate unless we say otherwise.

You are responsible for the accuracy and completeness of the information and documents you give us. You are also responsible for decisions about your business, your application and the professionals you choose to engage.

We will do the work with reasonable care and skill. We do not guarantee a particular result, approval, processing time or outcome. Government authorities and third parties make their own decisions.

If you need to cancel or change an arrangement, tell us as early as possible. Some official fees, bookings and third-party costs may not be refundable, and we will explain that before you commit.

These terms are governed by the laws of Zambia. If a dispute arises, we will try to resolve it with you directly first.

We are not PACRA, ZRA, NAPSA, NHIMA, the Workers' Compensation Fund Control Board, the Department of Immigration or any other government body. We do not make registration, tax, licence, visa or permit decisions.

Information on this website is general guidance, not legal, tax, accounting or immigration advice. Requirements and fees can change. Check the official authority or a qualified professional before you rely on a detail.

Where a service is provided by a third party, such as a driver, hotel, printer, translator, guide or licensed operator, that provider is responsible for the service they deliver. We coordinate with them and tell you who is providing it.

We are not responsible for delays, losses or decisions caused by a government authority, a third-party provider, a force majeure event or information you provided that was incomplete or inaccurate.

Nothing on this website is a promise that a registration, licence, visa, permit or other outcome will be granted.

If you are unsure how these terms apply to your situation, contact us before you engage our services. We would rather answer a question now than deal with a misunderstanding later.